Salon Policies

Salon Policies at Gavin Ashley Hairdressing in Bury St Edmunds


Please Note: A 50% deposit is required for all new clients and when booking online.

Need to cancel? At Gavin Ashley we value our customers and your appointments are very important to us. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, we respectfully ask that if you are unable to attend your appointment, or need to reschedule, please be kind enough to let us know 48hrs prior. This 48 hour notice is required to retain your deposit and to avoid a 50% cancellation fee.

Salon Green Fee

Salon Green Fee: A ‘green free’ of £1.50 will be automatically added onto your bill as a contribution towards helping the environment and our planet.

Colour Policy

An allergy alert test (AAT) is required before all hair colouring services at Gavin Ashley Hair Salon in Bury St Edmunds to allow us to check for sensitivity and reactions to products that we use. We offer free Allergy Alert Tests (also known as skin testing and patch testing) in our salon. You will need to make an appointment to attend the salon at least 48 hours before your hair colour or tinting service for your test.

Read more here.